DNATA UAE

Terms and Conditions

  1. Emirates, Trading as Arabian Adventures, PO Box 7631, Dubai, United Arab Emirates (“we”, “us” or “our”) provides tours, safaris, transportation and other activities (“Activities”) to participants (“you” or “your”) either itself or through its suppliers.
  2. Vouchers and Tickets - Any sales vouchers and all other tickets and coupons issued in respect of the Activities are furnished and issued subject in all respects to these Conditions of Contract and to any and all terms and conditions of the owners, operators, public carriers and such other persons who provide Activities to you. Copies of such terms and conditions are available on request. The purchase of a voucher or the making of a booking entitling you to participate in an Activity shall be deemed to constitute your consent and acceptance of these Conditions of Contract.
  3. Payment and Cancellations - The full price of any Activity shall be due and payable when a booking is made and we may cancel any booking if the full price of the Activity is not paid to us at least two (2) days prior to commencement of the said Activity. No refund will be payable to you in respect of a booking cancelled less than twenty-four (24) hours prior to commencement of an Activity. Failure to turn up in the designated location for an Activity by the specified departure time shall be considered to be cancellation.
  4. Forms of Payment - We accept major credit cards. Your credit card will be debited when you click the "PAY NOW" button. If you do not have a credit card, you may choose to pay with one of the alternative payment methods that may be offered to you on the payment page of the online booking process. By using a credit/debit card or other method of payment, you agree that you are authorised to do so, and that the card or account holder name provided during the online booking process is correct. In extenuating circumstances related to fraud prevention, Arabian Adventures reserves the right to verify the card used to pay for a booking made online by requiring the card to be presented at check‑in. 

    - For Credit card Payment, the merchant of record, displayed on your bank statement, will be “Arabian Adventures”. 

    - For Apple Pay, the merchant of record, displayed on your bank statement, will be as “dnata”.
  5. Local Currency - is for display purposes only, final payment will be charged in AED, your local bank may apply additional charges for currency conversion.
  6. Supplier led Cancellations - We shall be entitled to cancel, alter or omit any part of any Activity for which a booking has been made with or without notice to you and at our sole discretion. In particular, due to the nature of many of the Activities, delays and cancellations may result due to factors beyond our or our suppliers’ control, such as the weather, accidents, sickness, governmental restrictions and other events of force majeure. In such cases, a refund or partial refund may be given at our discretion and/or the discretion of the supplier of the Activity concerned.
  7. Risk Acceptance - You understand and accept the potential risks and hazards that can be involved in certain of the Activities. You take responsibility for ensuring that you are mentally and physically capable of participating in the particular Activity. You agree to comply with the instructions in English of any personnel providing the Activity (“Leader”). If in the opinion of that Leader, your behaviour or physical condition is detrimental to the safety, welfare and well-being of the group as a whole, or if the Leader considers that your general well-being will be put at risk by continuing with the Activity, you may be asked not to participate in the Activity without the right to any refund of the price.
  8. Indemnity - In particular, some of the Activities are potentially hazardous. Arabian Adventures and its suppliers will use all their experience and, where necessary, the experience and assistance of local guides and other experts, in order to minimise the risk to you. Nevertheless, if you are participating in Activities that are potentially hazardous or against the Leader’s recommendation you may be required to read, understand and sign an indemnity and waiver form in English before participating in those Activities.
  9. Third Party Operators - Where we offer Activities provided by third parties, or issue you with a voucher entitling you to a ticket for an event, we act only as agent for the operator of the Activity concerned or the organisers of that event. The terms and conditions of the operator of the Activity or organiser of the event will apply to you and any refund will be subject to those terms and conditions. We will therefore have no responsibility for the acts or omissions (including negligence) of those operators or organisers or their servants or agents, or for any injury, damage or loss arising in connection with the provision of Activities by such operators or in connection with the event or its organisation.
  10. Travel Insurance - To the maximum extent permitted by law, Arabian Adventures accepts no responsibility for any damage, loss, accident, sickness, injury or death that you or anyone else may suffer or incur arising out of the Activities and/or in connection with your contract with us and/or the operator of any Activities. You are advised to have comprehensive travel and health insurance. All personal effects are at your sole risk at all times during the Activity.
  11. Purchase Agreement - Except as expressly permitted, any services/travel products purchased from us are non-transferable and cannot be sold, encashed or given away, nor can these services/travel products be used for commercial or promotional purposes.
  12. Promotional Offers - All promotional offers cannot be combined with any other offer. Only one promotion can be used at a time. Promotional codes can be used for multiple purchases, where specified.
  13. Create your account -  Discount for creating an account cannot be combined with any other discount or promotion.
  14. Lost and Found - Any personal possessions left behind will be kept for 3 months, after which they will be disposed of responsibly.
  15. Governing Laws - These Terms and Conditions shall be governed by and construed in accordance with the laws of Dubai, United Arab Emirates. Amy dispute arising out of this Terms and Conditions may be brought exclusively in the national courts of Dubai.